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Frequently Asked Questions
UPS Systems
How often should UPS batteries be replaced?
We recommend replacing UPS batteries every 3-5 years depending on usage and environmental conditions. Our monitoring system will alert you when battery health drops below optimal levels.
What is the typical runtime for a 100kVA UPS?
Runtime depends on load percentage and battery configuration. At full load, standard configurations provide 10-15 minutes. Extended runtime options are available with additional battery modules.
Can I add more battery modules to increase runtime?
Yes, our modular UPS systems support hot-swappable battery expansion. Contact our technical team for compatibility verification before adding modules.
Power Supplies
What protection features do your power supplies include?
Our industrial power supplies feature over-voltage, over-current, short-circuit, and over-temperature protection. All units meet IP65 rating for harsh environments.
Are your power supplies compatible with 3-phase input?
Yes, models above 5kW support 3-phase AC input (380-480V). Single-phase models are available for lower power applications.
Solar Inverters
Do your inverters support grid-tie operation?
Yes, all our commercial solar inverters support grid-tie operation with anti-islanding protection compliant with local grid codes.
What is the warranty period for solar inverters?
Standard warranty is 5 years, extendable to 10 or 15 years with our extended service plan.
General Support
How do I request technical support?
Submit a support ticket through our contact form or email Henry.li@bytesingapore.com. For urgent issues, call our 24/7 hotline at +65 9472 1385.
Do you offer on-site maintenance services?
Yes, we provide preventive maintenance contracts and emergency repair services across the APAC region. Contact our sales team for pricing.